1. Purpose
This Responsible AI Use Policy explains how AwardIQ uses artificial intelligence (AI) within the platform.
AwardIQ is designed as a deterministic compliance engine supported by an AI assistant. AI is used to enhance user understanding — not to make compliance decisions.
2. How AI is used in AwardIQ
AI in AwardIQ is used to support users by:
- Explaining award rules and compliance outcomes
- Translating technical results into plain language
- Assisting with user queries and navigation
- Providing contextual guidance based on system outputs
AI is designed to improve clarity, usability, and efficiency.
3. What AI is NOT used for
Critical distinction:
AI in AwardIQ is not used to:
- Perform payroll calculations
- Determine compliance outcomes
- Interpret award rules independently
- Replace professional judgement
- Provide legal, payroll, or tax advice
All compliance results are generated by a deterministic rules engine, not by AI.
4. Deterministic engine vs AI assistant
AwardIQ operates on two clearly separated layers:
Deterministic Engine
- Applies structured rules based on Modern Awards
- Produces consistent, repeatable results
- Forms the basis of all compliance outputs
AI Assistant
- Explains how and why results were generated
- Helps users interpret outputs
- Does not alter or influence calculations
This separation ensures transparency and reliability.
5. Limitations of AI
While we aim to provide high-quality AI assistance, AI responses may:
- Be incomplete or simplified
- Contain inaccuracies
- Lack full context of your business or data
AI outputs should be treated as guidance only. Users should not rely solely on AI responses when making compliance decisions.
6. User responsibility
Users are responsible for:
- Verifying all outputs before relying on them
- Ensuring data uploaded to the platform is accurate
- Seeking professional advice where required
AwardIQ is a tool to assist decision-making — not replace it.
7. Data use in AI systems
AI functionality may process:
- User queries
- Relevant contextual system data required to generate explanations
AwardIQ is designed to minimise the use of personal information in AI processing.
Users must not input sensitive personal information, including:
- Tax File Numbers (TFNs)
- Dates of birth
- Residential addresses
- Bank account details
Where AI services involve third-party providers, reasonable steps are taken to ensure data is handled securely and in line with applicable privacy standards.
8. No training on customer data
AwardIQ does not use customer data to train AI models unless explicitly stated and consented to.
9. Human oversight and control
AwardIQ is designed with human-in-the-loop principles:
- Users retain full control over decisions
- AI does not act autonomously
- Outputs are always reviewable and traceable
10. Continuous improvement
We continuously monitor and improve AI performance to:
- Increase accuracy
- Improve clarity of explanations
- Reduce risk of misleading outputs
User feedback may be used to enhance system performance.
11. Ethical principles guiding AI use
AwardIQ's use of AI is guided by the following principles:
Transparency
Users are informed when AI is being used and how it works.
Accountability
We remain responsible for how AI is implemented within the platform.
Reliability
AI is used only where it adds value without compromising accuracy.
Human Control
Users remain the final decision-makers.
Safety
We design systems to minimise risk and prevent misuse.
12. Relationship with other policies
This policy should be read together with:
13. Changes to this policy
We may update this policy from time to time. Continued use of the platform constitutes acceptance of any updates.