1. Introduction
AwardIQ is an automated award compliance engine with an AI assistant. We help businesses, accountants, and payroll teams analyse payroll data against Australian Modern Awards.
We are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What information we collect
2.1 Personal Information
- Name
- Email address
- Login credentials
2.2 Payroll and Business Data
- Employee identifiers (non-sensitive, e.g. employee ID or name)
- Pay rates
- Hours worked
- Rosters and shift data
- Award classifications
2.3 Technical Data
- IP address
- Device and browser type
- Usage logs and activity within the platform
3. Sensitive information — important restriction
AwardIQ is not designed to collect or store sensitive personal information.
You must not upload:
- Tax File Numbers (TFNs)
- Dates of birth
- Residential addresses
- Bank account details
- Superannuation member numbers
If such information is uploaded:
- We may delete it without notice
- We are not responsible for its handling
4. How we collect information
We collect information when:
- You create an account
- You upload payroll or workforce data
- You interact with the platform
- You contact us
5. Why we collect and use information
We collect and use information to:
- Perform award compliance analysis
- Run deterministic payroll rule calculations
- Provide AI-assisted explanations
- Improve platform performance and reliability
- Maintain system security
6. Use of AI
AwardIQ includes an AI assistant.
- AI is used only for explanations and user interaction
- All compliance calculations are performed using a deterministic rules engine
- AI does not make legal, payroll, or compliance decisions
7. Disclosure of information
We may disclose information to:
- Cloud infrastructure providers
- Technical service providers
- Legal or regulatory authorities where required
We do not sell personal information.
8. Data storage and security
We implement reasonable technical and organisational safeguards, including:
- Secure cloud hosting (e.g. Australian data centres where possible)
- Encryption in transit and at rest
- Role-based access controls
- System logging and monitoring
9. Cross-border data transfers
Some service providers (including AI providers) may operate outside Australia.
Where this occurs, we take reasonable steps to ensure data is handled in accordance with Australian privacy standards.
10. Data retention
We retain data only as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
Users may request deletion of their data.
11. Access and correction
You may request access to or correction of your personal information by contacting us.
12. Data breaches
We comply with the Notifiable Data Breaches (NDB) scheme. If a data breach occurs that is likely to cause serious harm, we will notify affected users and regulators as required.